Delivery & Return Policy for FitChelsie.com
Welcome to FitChelsie.com, your trusted destination for beautifully crafted and uniquely designed embroidered bags. We strive to offer a smooth, transparent, and reliable delivery and return experience for each customer. This Delivery & Return Policy explains how your orders are shipped, delivered, and handled in the event a return or exchange is required. By placing an order on our website, you agree to the terms outlined below. If you have any questions, please contact us at contactassist@fitchelsie.com.
1. Order Processing
All orders placed through fitchelsie.com undergo a standard processing period before shipment. Processing typically takes 1–3 business days, during which we:
- Confirm order details
- Perform product quality inspections
- Carefully package items to ensure safe delivery
- Prepare the order for courier pickup
During peak shopping seasons or promotional events, processing times may be slightly longer. If processing is expected to exceed the usual timeframe, our team will notify you via email.
2. Shipping Methods and Estimated Delivery Times
We partner with reputable logistics carriers to ensure secure and efficient delivery. Once shipped, your embroidered bag will arrive within the approximate timeframes listed below:
Standard Shipping
- Domestic Deliveries (if applicable): 5–10 business days
- International Deliveries: 7–20 business days depending on destination
Expedited Shipping (When Available)
- Delivery within 3–7 business days
- Additional shipping fees apply
- Availability may vary by region
Delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to customs inspections, weather conditions, unexpected logistical issues, or courier-related circumstances that are beyond our control.
3. Shipping Costs
Shipping fees are calculated based on:
- Destination country or region
- Weight and dimensions of the package
- Shipping method selected at checkout
Shipping costs will be clearly displayed before the order is confirmed. Occasionally, we may offer free shipping promotions. If applicable, such promotions will be stated on our website or during checkout.
Please note that shipping fees are non-refundable unless the Company is responsible for an error or the item is defective.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing:
- A tracking number
- The name of the courier
- A link to track your shipment
Please allow up to 48 hours for tracking information to update after shipment. If no updates appear after several days, contact us at contactassist@fitchelsie.com for assistance.
5. Customs Duties and Import Taxes
International customers may be subject to customs duties, import taxes, or brokerage fees upon arrival in their country. These charges:
- Are not included in product prices
- Are not included in shipping fees
- Are the responsibility of the customer
We recommend checking with your local customs office prior to placing an order. Customs-related delays may extend delivery times.
6. Failed Deliveries and Returned Shipments
A shipment may be returned to us due to reasons including:
- Incorrect or incomplete delivery address
- Customer not available for delivery attempts
- Refusal to pay customs duties
- Courier unable to access the delivery location
If a package is returned:
- We will notify you via email
- You may choose to have the order resent (additional shipping fees may apply)
- You may request a refund minus original shipping charges
Returned packages may take additional time to process depending on courier delays.
7. Return Policy
We want you to feel fully satisfied with your purchase. If your embroidered bag does not meet your expectations, eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in original condition
- Have no signs of wear, stains, or damage
- Include all tags, accessories, and packaging
- Not be a final sale or non-returnable item
Certain items such as custom-made or personalized embroidered bags (if available) are non-returnable.
To initiate a return, email us at contactassist@fitchelsie.com with:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
Our support team will respond within 1–3 business days with further instructions.
8. Return Shipping Costs
Unless the return is due to:
- Incorrect item received
- A manufacturing defect
- Damage during transit
…the customer is responsible for return shipping fees.
We recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.
9. Refunds
After receiving and inspecting your returned item, we will notify you of approval or denial.
If approved, refunds will be processed to your original payment method within 7–10 business days.
Refunds may be reduced if:
- The item is not returned in original condition
- Packaging, tags, or accessories are missing
- The product shows signs of use or wear
Original shipping fees are non-refundable.
10. Exchanges
Exchanges are available for:
- A different color (if available)
- A different style
- Replacements for defective or damaged items
Because embroidered bags may have limited stock, replacement availability cannot be guaranteed. If an exchange is not possible, we may offer store credit or a refund.
11. Contact Us
If you need assistance with a delivery, return, or exchange, please reach out to us:
Email: contactassist@fitchelsie.com
Website: fitchelsie.com
We are here to ensure your experience shopping for embroidered bags is enjoyable, secure, and worry-free.