Privacy Policy for Fitchelsie.com
Website: fitchelsie.com
Contact Email: contactassist@fitchelsie.com
Fitchelsie (“we,” “our,” “us,” or “the Company”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit fitchelsie.com or interact with our products and services, including the purchase of embroidered bags and related accessories (collectively, the “Services”). By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information in order to provide you with a smooth browsing and shopping experience. The information we collect includes:
a. Personal Information You Provide
When you interact with our website, you may voluntarily provide personal information, including:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
- Payment details (processed securely through third-party services; we do not store full credit card numbers)
- Order history and preferences
b. Automatically Collected Information
When you browse our Site, we may automatically collect certain information through cookies and tracking technologies, such as:
- IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on each page
- Referring websites
- General location information derived from your device
c. Information from Third Parties
We may receive information from payment processors, analytics tools, or delivery partners to support order fulfillment, fraud detection, and Site performance.
2. How We Use Your Information
Fitchelsie uses your information to provide, personalize, and improve our Services. Specifically, we may use the information for:
a. Order Processing and Fulfillment
- Managing orders and payments
- Delivering purchased products
- Providing shipping notifications and updates
b. Customer Service and Communication
- Responding to your questions or concerns
- Sending confirmations, receipts, and service announcements
- Managing inquiries submitted to contactassist@fitchelsie.com
c. Website Improvement
- Enhancing user experience
- Monitoring Site performance
- Identifying trends and usage patterns
d. Marketing and Promotional Activities
With your consent where required, we may:
- Send newsletters, offers, or promotional messages
- Recommend products based on your browsing behavior
e. Legal and Security Purposes
- Complying with applicable laws and regulations
- Detecting and preventing fraud or unauthorized use
- Protecting the integrity of our systems and the safety of our customers
3. Cookies and Tracking Technologies
Fitchelsie uses cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, understand how visitors interact with the Site, and improve our marketing efforts. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities on the Site.
For more details, please refer to our separate Cookies Policy.
4. How We Share Your Information
We do not sell your personal data. However, we may share your information in the following situations:
a. Service Providers
We work with trusted third-party partners who assist with:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website hosting
- Analytics and performance tracking
- Email communications
These providers have access only to the information necessary to perform their tasks.
b. Legal Requirements
We may disclose personal information if required to comply with legal obligations, regulatory requests, or to protect our rights and the rights of others.
c. Business Transfers
In rare cases, if Fitchelsie undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. Any such transfer will be handled in accordance with this Privacy Policy.
5. Data Security
We implement technical and organizational safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. This includes:
- Secure payment gateways
- Encrypted data transfers
- Regular security reviews
- Restricted employee access to personal information
Despite our efforts, no method of transmission over the internet is 100% secure. You acknowledge that providing information online carries inherent risks.
6. Data Retention
We store personal information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Once data is no longer required, it is securely deleted or anonymized.
7. Your Rights and Choices
Depending on your region, you may have rights regarding your personal information, including:
- Accessing your personal data
- Requesting corrections to inaccurate information
- Requesting deletion of your data
- Opting out of marketing communications
- Restricting certain data uses
To exercise any of these rights, you may contact us at contactassist@fitchelsie.com.
Marketing emails include an “unsubscribe” option.
8. Children’s Privacy
Fitchelsie does not knowingly collect personal information from individuals under the age of 16. If we learn that such information has been collected, we will promptly delete it. Parents or guardians who believe their child has provided information may contact us for assistance.
9. International Data Transfers
Because our operations or service providers may be located in different countries, your information may be transferred across borders. We ensure that such transfers comply with applicable data protection laws and include adequate safeguards.
10. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on fitchelsie.com, and the “Last Updated” date will be adjusted accordingly. Your continued use of the Site indicates acceptance of any revisions.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: contactassist@fitchelsie.com
Website: fitchelsie.com